Danish Fluent Customer/Technical Support

Danish fluent Customer Support
Location: Lisbon, Portugal
Our client, a leading global provider of customer experience solutions and technology, is looking for Technical Support with fluent Danish language. Are you looking for an employer who embraces all different cultures, individualities, and personalities? Our client recognizes that all our differences make us stronger together. They are offering clear paths for career development, professional support, coaching and mentorship programs, performance-based pay, a global network of lifelong friends, and more! As a result of incredible growth, they're looking for Danish fluent speakers to join our lively, fun-loving team in Lisbon to support them in providing exceptional experiences for some of the world's biggest and most well-known brands.
If you would like to be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users - click the APPLY button now! We are providing full training for the role, relocation support, and great benefits.
Profile:

Fluent in Danish and good English
Active listening
Good needs assessment
Enjoy customer service
Willingness to solve even difficult cases in the first contact
Resistance to stress

Responsibilities:

Respond to inbound customer requests, documenting relevant case information
Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned)
Respond appropriately or escalate customers to higher tiers of support as defined and documented
Collaborate with other technicians to resolve or properly close help tickets

What we can offer:

Meal allowance of 6€ per day
Full-time position
Private health insurance
Relocation package
A bright, modern, and exciting place to work
Several training and career development opportunities
Team events
25 paid vacation days
Wellness break
Free fruit, coffee, beverages, and vending machines
Competitive salary with a package, paid 14 months per year, 1500€ gross per month
Fully paid training
Working hours: Mon-Sun 8am-5pm

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