Czech Speaking Trust And Safety Investigator - Lisbon

Czech Speaking Trust and Safety Investigator - Lisbon
Lisbon, Portugal - Office based
Our client is recruiting Czech speakers for this Trust and Safety Investigator role.
Gross salary per month is €1060 + free accommodation for the whole 12 month contract (own room in a shared house/apartment). Alternatively, if no accommodation is required, gross salary can be €1260 per month instead.
Key Responsibilities:
Case Review & Assessment:
Evaluate escalated cases to identify potential policy violations or safety concerns.
Customer Interaction:
Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
Address inquiries and concerns effectively, especially critical safety cases, while demonstrating empathy.
Outbound Communication:
Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
Customer Service Excellence:
Provide exceptional service to both riders and drivers by resolving their issues within time limits.
Offer appropriate solutions and alternatives and follow up to ensure resolution.
Client Services Expertise:
Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.
Decision-Making:
Make informed decisions based on thorough analysis and established policies.
Confidentiality & Security:
Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security.
Requirements:
C2 Czech and B2 English, candidates must also have work permission for Portugal (i.e., an EU passport or a Portuguese residence card).
Willingness to work shifts and weekends is essential, along with good general computer skills.
* Please note relocation to Lisbon is mandatory and B2 English is required.

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