A Randstad é a empresa número 1 no setor de recursos humanos a nível mundial e líder em Portugal. Com presença em todo o país, conta com oportunidades de emprego para diferentes setores de atividade, como indústria, serviços de apoio ao cliente e vendas, tecnologias da informação, finanças e banca, hotelaria, turismo e restauração, recursos humanos, entre outras.
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Randstad operates in Portugal and in the world as a leader in the human resources area for several business sectors.
Technologies area works exclusively the IT & Telecom sector, providing unique professional development opportunities.
descrição da função/job description Lead the assigned telesales campaigns to achieve its objectives;
Identify causes of deviations (database, supplier, script), propose action plans and follow-up with the suppliers involved;
Monitor and provide feedback on the results of the KPIs of the assigned campaigns and agents;
Reporting on campaign deviations and improvement actions;
Monthly estimates of sales, contacts and ANP of the campaigns;
Implementation of agent incentive system and monitoring of the impact on service improvement;
Tutoring of sponsors' visits to the platforms;
Submission of customer segments, modelling proposal and testing;
Control of dialing systems.
requisitos/requirements Experience in different roles managing teams and commercial services;
Experience in analyzing scripts, call auditing and calibrations;
Analytical skills, proactive, positive attitude and team spirit;
Results oriented and focused on continuous improvement;
oferta/offer Remuneration conditions according to the experience and demonstrated knowledge;
Work in an environment of constant technological innovation;
Work in an exciting, collaborative environment.
para se candidatar/to apply https://www.randstad.pt/empregos/title_ location_DTS-2024-156203
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