Customer & Technical Support - Italian Speaker Are you the best professional when it comes to solving technical issues in a creative way? Do you know how to transform a problem or doubt into a good experience? Then you might be the perfect match for this job opportunity! We are looking for a technical support representative to join our team and be the first point of contact with our client's end-users. In this role, you will be responsible for answering all customer questions and clarifying, when needed, any information about our client's software, through phone and email. You will be supported by the best professionals, processes, and software tools, as well as have access to crucial training that will lead you to success in your new challenge. Are you ready for your new adventure? Apply!
Responsibilities Be a relentless advocate for the customers and their issues;
Provide the necessary help to solve all customer technical issues through phone and email;
Ensure customer satisfaction by presenting creative solutions to their issues;
Never rest until regained customer confidence in the brand;
Provide recommendations to engage with customer needs;
Have a central role within the internal organization.
Your Profile Native written and verbal communication skills in Italian;
Good knowledge of English (B2 level);
Customer-oriented with strong decision-making skills;
Excellent communication and good argumentation skills;
Ability to solve technical issues in a creative way;
Ability to build and maintain positive relationships with customers;
Basic knowledge of Windows and MS Office.
Our Offer Opportunity to work in a dynamic leading multinational company;
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Investment in training and personal development;
Modern, centrally located buildings with canteen facilities and excellent public transportation connections;
Health Insurance since day one in the company;
Possibility to live in one of our apartments;
Annually complementary return flight to your home country (within Europe);
Free Portuguese language courses, sports activities, and organized events.
Teleperformance Portugal Teleperformance Portugal is one of the 25 best companies to work for in Europe, as recognized by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
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