Customer Support Specialist, Spanish/French Speaker (All Genders)

Responsibilities Are you open, and communicative and love working with a diverse range of customers to help them with their IT challenges?Then join our Customer Support Team as a Customer Support Specialist, Spanish/French Speaker (all genders) for the EMEA market and satisfy our customers by delivering an outstanding customer experience.Support our existing customers based in EMEA and other English-speaking countries with their technical and accounting issues over the phone, via email, and via live chat Provide support to our customers by answering inquiries via our ticket system Show our software solutions to customers via online demonstrations, presenting functionality that will solve their IT challenges Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers Requirements At least 1 year of work experience in a related field (customer service/ sales, etc.)Native (or near-native, C1 minimum) level of English is mandatory.Knowledge of Spanish or French, both spoken and written is mandatory Strong communication skills and passion for working with people Excellent problem-solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably, and correctly Good presentation skills, with a high level of attention to detail Ability to work independently while collaborating with remote teams in a fast-paced environment Good technical skills, proficiency in Internet-related applications, good experience with Windows, Mac, and Linux operating systems Experience with ticketing systems such as Jira, and Freshdesk is an advantage Determination, enthusiasm, and willingness to learn What we offer The work location is our office in Porto Onsite Onboarding in our HQ office for an optimal start Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews Access to Corporate Benefits platform with many discounts Regular Team events and company-wide celebrations Public transport-friendly office Work From Abroad Program allowing up to 40 days of work outside your contracting country Open door policy, no dress code rules, frequent all-hands Hybrid work time with up to 50% home office We celebrate diversity as one of our core values, and join and drive one of the c-a-r-e initiatives together with us!