The Offer Health Insurance & Life Insurance & Family Plan (Spouse and Children) Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit) Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card Performance bonuses Development opportunities (move to another project, team leader, quality analyst, HR department) Social events The Job Your daily work will include tasks like these: Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits Use cheat sheets, guides and protocols provided during the training Ensure customer satisfaction and provide professional customer support Identify when the issue should be re-assigned to another department Collaborate with other agents or teams in case of more complex cases Document each action taken in a CRM system in detail.
The Profile You speak and write Dutch at a native level and you are fluent in English (B2).
Experience in customer care is an advantage, but not a must.
You have a good understanding and level of computer handling skills. Ability to deal with highly sensitive content (graphic images, among others).
Excellent problem solving skills with the capability of research and identification of the right information.
You are professional and thorough.
The Employer Multilingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.
Our client specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe.
The core of the company is their mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.