Customer Support Specialist (All Genders) France

col-wideJob Description:

Responsibilities
Support our existing customers based in France and other English speaking countries with their technical and accounting issues over the phone and via email
Provide support to our customers by answering inquiries via our ticket system
Prepare offers for prospect customers, tailoring solutions to their individual needs
Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers
Requirements
University degree in the field of economics, or other relevant vocational education such as commercial or technical training
Fluency in French and English is mandatory, other languages are a plus
Windows® user knowledge desirable
At least some experience working in customer and/or sales, e.g. Internships
Determination, enthusiasm and willingness to learn
Working independently is just as important to you as team spirit
Strong communication skills and passion for working with people
What we offer
Contract location would be Porto
Onsite Onboardingin our HQ office for an optimal start
Great compensation and benefits packagesincluding company achievement bonus and stock-based options, regular salary reviews
Public transport friendlyoffices
Access to Corporate Benefits platform with manydiscounts
RegularTeam eventsand company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
HybridandFlexiblework time with up to 50% home office
Work From Abroad Programallowing up to 40 days of work outside your contracting country
We celebratediversityas one of core values, join and drive one of the c-a-r-e initiatives together with us!