About the role
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams respond to tickets submitted virtually by customers and offer in-person customer support.
Basic Qualifications
Fluent in German
Good knowledge of English (written and spoken)
Currently living in Lisbon or willing to move
Availability to work in rotating shifts from Monday to Sunday (essential/crucial)
Outstanding reading comprehension and writing skills
Passion for helping others and creating support experiences that exceed users' expectations
Ability to troubleshoot problems and find speedy resolutions
Skilled at handling multiple issues at once
Must work well in a team environment
You're an Uber Advocate - you care deeply about the product and getting others excited to use Uber
Preferred Qualifications
1 year experience in a Customer Support role (plus)
Bachelor's degree or college experience preferred but not mandatory
Support experience in a high-volume environment preferred but not mandatory
What the Candidate Will Do
Provide high quality virtual customer support through ticket systems (chat and email), and possibly phone
Ensure low to medium complexity customer issues are resolved using procedures
Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
May perform root cause analysis and present findings
Work on a line of business which has low ambiguity, is stable, with well documented procedures
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