Customer Support Representative - Czech - Lisbon

Position: Customer Support Representative

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Provide optimal advice regarding various client queries

Respond to customers queries in timely and efficient manner

Provide clear information about products and service

Deliver a positive attitude towards the brand

Achieve strong customer satisfaction with a focus on quality and results

Maintain and update all job-related administrative forms.

REQUIREMENTS:

Native level Czech, both verbal and written

Fluent in English (at least B2 level)

At least 6 months experience in Customer service roles will be considered as an advantage

Knowledge of Banking industry will be considered as an advantage

Computer literate with sound knowledge of Microsoft Office package

Excellent communication skills with solid negotiating skills

Resourceful and stress resilient personality that can adapt and remain calm in all situations

Ability to work independently, while being team player at the same time.

BENEFITS:

Excellent remuneration package based on experience, skills and performance

Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere

Guidance and tools to reach your full potential.

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