Embrace the future!
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.
This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
You will be handling customer queries via phone, e-mail, and chat, identifying the client's problem and troubleshooting to find the solution.
REQUIREMENTS At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environmentGood communication skills, both verbal and oralExcellent native level written and spoken communication skills in the language of supportProactive attitude and strong team spiritBe organized and able to learn new processes, concepts, and skillsStrong attention to detail and a desire to deliver accurately, efficiently, and to a high standardAbility to handle customers' emotions and empathize with their casesOpenness to work flexible hours as required (may include evenings, weekends, and/or holidays) / Shifts: 8 AM to 8 PM / Monday to SundayRESPONSIBILITIES Answer customer queries via phone, e-mail, or chat, identifying the client's problem; troubleshooting to find the solution; documenting each action taken and categorizing cases and possible bugs for the engineering teamProvide general and technical support to customers who use any of our client's paid productsEscalate complex problems according to defined proceduresOUR OFFER Pleasant and inspiring working atmosphereOpportunity to be part of a rapidly expanding global organization with an irreproachable reputationProfessional development and clear career pathTraining & development opportunitiesCompetitive salary & relocation allowance*Relocation applicable only for international candidates joining us from abroad.
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