Embrace the future!
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service. You will be handling customers' queries via phone, e-mail, and chat, identifying the client's problem and troubleshooting to find the solution.
Full-time in office, in Lisbon.
REQUIREMENTS
Native Swedish level written and spoken communication skills
Minimum B2 Level English Spoken and Written
At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
Good communication skills, both verbal and oral
European Nationality or Portuguese Work Permit
Proactive attitude and strong team spirit
Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
Ability to handle customers' emotions and empathize with the client's case
Openness to work flexible hours as required (may include evenings, weekends, and/or holidays) / Shifts: 7AM to 7PM / Monday to Saturday
RESPONSIBILITIES
You will be answering to customers' queries via phone, e-mail, or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team can address them.
Provide general and technical support to customers who use any of our client's paid products.
Escalate complex problems according to defined procedures.
OUR OFFER
Opportunity to be part of a global organization focused on development.
Open-minded and multinational environment.
Training & development opportunities.
Relocation support and allowance (only applicable to candidates moving from abroad to Portugal).
Two months of paid training agreement.
One year Full-time Contract, with 30 days of probation.
Private health insurance including family plan (Spouse + children free of charge).
Life insurance.
Child benefits such as Nursery Voucher and Student Voucher.
Doctor at office for 2 hours once a week.
Employee Assistant Program (EAP) to promote the wellbeing of employees (Health and well-being, Consumption and Real Estate, Financial Consulting, Documentation/"Dia platino" service).
Discount membership and access to various gyms across Portugal.
In Cognizant offices, you have access to fresh fruit, water, coffee, and tea daily.
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