Do you like to help and assist customers? Are you tech-savvy and looking to progress your career in Customer Care? Are you ready to start a new adventure as Customer Support for the Fashion Industry in Barcelona, Spain? Then keep on reading!
Your responsibilities and impact as a Customer Support will be:
Answering incoming queries from customers and ensuring contractual SLA is maintained.
Identifying issues and providing solutions.
Ensuring a high level of customer satisfaction.
Being a team player and participating in the success of the team and project, e.g., providing cover for absent colleagues together with the team and attending regular team meetings.
Skills, experiences, and interests you need to succeed in this role:
A native level of Dutch and an advanced level of English.
Knowledge about IT platforms, equipment, and applications such as Windows/MS Office.
Being an attentive listener, comfortable and skillful at communicating with people.
Being a team player with high social competence.
Being energetic, innovative, and working proactively at a fast pace.
Excitement about intercultural communication and the expatriate lifestyle.
Living in or willing to relocate to Barcelona for an international career and life experience.
What's in it for you?
Full-time permanent contract.
39h/week, Monday to Friday 09:00 to 18:00.
Office-based job with central location in Barcelona.
Salary of 18,400 euros gross/year + up to 2,500 euros gross/year in bonus.
Opportunity to join an international company.
An open-minded and employee-oriented working environment.
Career development opportunities.
Your Future Company:
Two French entrepreneurs created a startup in 2000, and today, they are leading a global brand. Their growth and solution-oriented services are acknowledged by some of the most progressive brands and leading companies they are currently in business with. They have become one of the biggest international customer experience solution providers with more than 75,000 multilingual employees in over 50 countries around the world, and they are looking for new members to join them on their journey in Barcelona.
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