Customer Support Associate-Voice

Project role: Customer support associate-voice
Qualification: BCom
Experience: 0-3 Years
Skills: Attract & Retain Customers
No. of positions: 18
To provide information to customers regarding their queries and resolve end customer issues as per defined SLA. Able to work independently and efficiently to meet SLA. Able to comprehend the requests of customers and meet quality standards.

Attendance or Login Hours or Unscheduled Leave or SLA targets as per defined by the process.
Improving skill level through self-development or nominating training programs.
Meet the defined Quality Scores. Innovation and Process Improvement.
The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team.
To consistently meet or exceed CSAT parameters as defined for the process.

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