Description Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.You can see the details below and we would be happy to address any questions you might have.REQUIREMENTS:Preferred experience in customer service experience, preferably in contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email);Fluent in French (C1) & English (B2); Strong analytical, problem solving and technical troubleshooting skills;Excellent interpersonal skills, able to be empathetic with colleagues and customers alike;Excellent professional writing skills and good typing speed. RESPONSIBILITIES:Answering queries from customers via phone, email and chat;Provide general and technical support;Identify, troubleshoot, document and categorize cases and possible bugs;Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;Escalate complex problems according to defined procedures. OUR OFFER:Competitive base salary and benefits;Training and career development opportunities;A fast paced, ever evolving environment;A culture of respect and human empowerment;Very nice office space, served by several businesses and great access to public transportation.Company managed facilities with resting areas and everyday commodities:Relocation allowance & relocation support (For candidates moving from abroad). About Cognizant:Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.