.Job Title: Customer Support Agent (German-speaking) - POS System SolutionsJob DescriptionExperience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Customer Support Agent in Porto, Portugal you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.What you will do in this roleAs a Customer Support Agent, you will:You are the voice of our company – the direct link to our customersTake care of our German-speaking customers by phone, email, chat and social media channelsSupport competently our merchants for all questions and inquiries about our product and serviceWork on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchantsWork with other departments together, for example Sales and MarketingYou will be part of an international and multilingual teamYour qualificationsConcentrix is a great match if you:Fluent, verbal and written in German (C1)Advanced level of English (B2)Strong communication skills: approachable, patient and customer-orientedHigh level of empathy: providing excellent, customer-friendly service is your top priorityCapable of managing escalation processes and resolving complex issuesPrior experience as customer supportFamiliarity with omnichannel support (phone, chat, e-mail) and ability to work with many tools at onceProblem-solving mindset, curious and persistent in resolving issuesWell-organized and able to stay calm under pressureProficient in using a smartphone, tablet and computersIf you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role