Customer Support Agent - German - Lisbon

Position: German Customer Support Agent
Location: Lisbon, Portugal
Employment type: Full-time

DUTIES AND RESPONSIBILITIES: Communicate with customers using various channels (telephone, email and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow Identify the issue the client is facing, troubleshoot and provide the solution Identify when the issue should be re-assigned to another department or more senior representative Collaborate with other specialists to solve or properly close help tickets Document each action taken and categorize cases and possible bugs, so that our engineering team can address them Maintain and update all job-related administrative forms REQUIREMENTS: Native/fluent in German, both oral and written. Fluent in English (at least B2 level) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in timely manner Ability to work independently, while being team player at the same time OFFER: Excellent remuneration package based on experience, skills and performance Shifts 5 days a week covering line operating hours from Monday to Sunday 9 AM - 6 PM Life Insurance Family Plan (Spouse/legal partner and children) 2 month training agreement + 1 year full-time contracts with 30 days probation Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Meal allowance Private health insurance Yearly performance bonus Relocation allowance and assistance in finding accommodation
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