Customer Support Advisor - Lisbon, Portugal (Sports Industry)

O que procura nos candidatos

- Have an interest in sports
- Have good typing and computer skills (MS Office applications), with the ability to quickly learn new software and tools
- Have the ability to explain complex concepts clearly and concisely
- Previous experience in call center 6 months (mandatory)
- Availability to work on rotational shifts
-Portuguese European (Native) + English (B2) - both languages written and oral

Que funções irão desempenhar

- Providing customer assistance via incoming calls, live chat, email, and social media channels.
- Respond to customer issues, inquiries, complaints, and comments via multiple channels.

Quais os benefícios oferecidos

- Base salary (gross): 870€ x 14
- Complexity bonus (gross): 80€ x 11
- Meal allowance: 7,23€ per workday (paid in meal card)
- Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract

Outros aspectos a referir

- Monday to Sunday – 24/7 - Rotative shifts including night shifts. Days off: 2 days (rotative)
- Workload: 40h/week (full time) - 100% on site
- Workplace: Lisboa
- Type of contract: 6 months with the possibility of renewal
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