Customer Success Tech - Swift/Editran

Detalhes da Vaga

WHO IS AGICAP? Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Home page Customer Stories Our Values Headcount Growth : July 2019 : 10
July 2020 : 50
July 2021 : 200
July 2023 : +500
Working together with the Onboarding team and the CS Ops team, you will have a direct relationship with clients and you will provide regular feedback to the Product team. Your mission will be to support our customers in banking connectivity implementations, develop our knowledge and improve our organization on banking connectivity. ?? Your mission : In collaboration with Customer Success, Sales, Product, and Tech teams, your goal will be to enable customers to quickly access all necessary banking data for their cash flow management on the platform. You will be responsible for: Integrating customer banking data: As the technical expert, you will handle banking connectivity implementations in close relation with the various internal and external stakeholders, develop customer relationships and provide relevant advice. To best support them, it is important to: - Support the client in their interactions with banks for contract setup. - Master internal processes for seamless data integration. - Propose solutions to resolve issues during implementations or contract execution. - Communicate with stakeholders (internal and external) to ensure rapid data integration into Agicap and efficient problem resolution. Contributing to team development and process construction: - Contribute to continuous improvement of processes and tools. - Establish documentation to facilitate knowledge sharing within the team. - Advocate for client needs to product teams to prioritize new functionalities.- Collaborate with product teams to identify areas for product improvement and future functionalities. Develop your knowledge about: - Master all global and local banking data exchange protocols (Ebics, Swift, API, SFTP, BACS, Editran, etc.). - Formalize knowledge of different banking protocols/formats in France, Europe and internationally. - Train our Customer Success teams on banking communication topics The beauty of our job lies in the diversity of stakeholders (experts, CEOs, bankers) and interactions both internally and externally. Our pivotal role within Customer Success positions us as experts dedicated to serving our clients and colleagues. This position offers numerous opportunities for growth within Agicap and serves as an excellent entry point into the rapidly growing fintech industry.
\n ?? What we are looking for :You just finished your University degree or have 1 or 2 years of experience.You have excellent knowledge of the banking environment, its organization, processes and cash management issuesYou are versatile and enjoy: project management, client relations, teamwork.You know how to: prioritize, organize, and communicate effectively.You are curious, ambitious, and drawn to the startup environment.You enjoy tackling new challenges and understanding technical aspects to provide optimal solutions.You are fluent in, at least, English and one of the following languages: French, Italian, German or Spanish and are able to lead full business conversations ?? What we offer : A competitive salary packageA key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023)A beautiful office in the heart of Lisbon, right in one of Europe's top rising tech hubsGreat opportunities to advance your career within a fast-growing international companyDaily challenges working with SME executives and CEOsA highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomyA vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationallyA fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all AgicapiansDaily lunch allowance, health insurance, transportation reimbursement and state-of-the-art work equipment
\nHOW DO YOU BECOME PART OF THE TEAM? Our interview process takes an average of 2 weeks and generally consists of
· First meeting with the Talent Acquisition team
· A role play or case study with the respective department
· Final round with management (and sometimes C-level decision-maker)
A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within 48 hours.
At Agicap, we believe that true innovation thrives in an environment where everyone feels valued and included. We're committed to building a diverse team that reflects the variety of perspectives in our world. If you're excited about this role but don't meet every requirement, don't let that stop you from applying—we want to hear from you! We welcome applications from all backgrounds. Join us in creating a workplace of inclusiveness.
See you soon, your Agicap Lisbon team!


Salário Nominal: A acordar

Fonte: Grabsjobs_Co

Função de trabalho:

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