About Visor.Ai: At Visor.Ai, we're on the quest of finding talented people to help us build the most epic AI and Automation Contact Center solutions of all time. By humanizing chatbots, Visor.AI is helping companies automate up to 85% of their interactions with customers and other stakeholders. Our journey started in 2016 with 3 founders, a big dream, and a win in an innovation program for startups. Eight years later, we're proud to say that we're fully established, have very consistent growth, and are working with well-known clients from different sectors and countries. Currently, we're looking for a Customer Success Specialist to join our amazing Customer Success team. About the role: First month: Support the project manager and the implementation success during the onboarding of new customers; Ensuring a good follow-up after onboarding; Daily analysis of customer history to ensure service quality; Give suggestions for improvement to the customer; Support customer issues. Between 2-3 months: Ability to conduct customer onboarding and follow-up under supervision, both online and in person. Platform training for customers and colleagues; Gather customer feedback to ensure they are satisfied; Analysis of customer data to extract some KPIs; Conducting quality tests on the Visor.Ai platform. After 3 months: Ability to independently handle customer onboarding and follow-up online or in person. Ability to analyze different KPIs to assess points for improvement and added value in using the solution; Identify and quantify needs that help drive product improvements; Identify sales opportunities, such as upselling and/or new projects. About you: At least three years experience in customer service (preferably in banking and insurance areas); Experience in Call Center (mandatory); Strong communication and listening skills; Good ability to solve problems; Good negotiating skills; Strong sense of responsibility; Know how to deal with pressure and goals to be met: dynamism, resilience and ability to adjust priorities; Proactivity; Knowledge of Excel; Language skills – Portuguese (Native), English (B2) and European Spanish (B2). Nice to have: Knowledge of CRM and customer support tools are valued. About our benefits: Competitive salary; Health insurance; Career growth opportunities; Team building events, training, and conferences; Remote-first culture; From time to time if you wish to spend a couple of hours with your team in one of our amazing offices, you can! Keep in mind that you will need to be prepared for: Free coffee; Roof-tops and terraces; Arcade Machines; Events; And, a lot of fun… PS: All applicants must be prepared to answer chatbot questions during the recruitment process. Just kidding! #J-18808-Ljbffr
