col-wideJob Description:?? Why Altium?Altium is transforming the way electronics are designed and built. From startups to world's technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.Constant innovation has created a transformative technology, unique in its spaceMore than 30,000 companies and 100,000 electronics engineers worldwide use AltiumWe are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industryValispace is a productivity software and a single source of truth for all of the ''loose'' engineering data of hardware projects, helping engineers streamline efforts from concept to test and escape from document hell! We have one simple mission: to empower engineers to faster craft the complex products that help propel humanity forward.If you like the idea of working in an environment that encourages creative and autonomous work, focuses on your growth potential and where there's always room to discuss the quirks of living on this planet, then we might just be a perfect fit. As Valispace embarks on a new journey integrating into Altium 365 platform we're in search of a seasoned Customer Success Program Manager to spearhead the development and execution of a proactive SaaS customer success program. In this role, you'll play a pivotal part in aligning Valispace's customer success initiatives with the overarching vision of Altium 365. We're seeking a visionary leader who can navigate strategic landscapes while adeptly managing day-to-day customer interactions and program development.About the roleDevelop and implement a proactive customer success program for Valispace, iterating and sharing insights along the way.Manage a team of people to support the programProactively engage assigned customers, driving product adoption, and identifying opportunities for upsell or cross-sell.Educate Altium customers on systems engineering and requirements management principles and demonstrate seamless integration into the Altium 365 ecosystem.Align customers' business objectives with success plans that drive and demonstrate positive business outcomes (ROI).Lead onboarding processes, emphasizing change management and accountability.Conduct proactive health checks and monitor customers' product activity, intervening as necessary.Gather customer feedback and insights to influence product development and roadmap decisions.Collaborate cross-functionally with sales, marketing, product management, and support teams to drive customer success initiatives.What we're looking for5+ years of experience in customer success, account management, or related roles within the SaaS industry.Demonstrated success in retaining and expanding large B2B accounts (e.g., Aerospace, Consumer Electronics, Automotive preferred).Strong leadership skills with a bias towards action and a track record of driving results.Self-starter with meticulous attention to detail.Flexible and adaptable, thriving in a fast-paced environment characterized by change and uncertainty.Quick learner with a fervent passion for technology and innovation.Exceptional executive-level communication, presentation, and interpersonal skills.Experience in the engineering or electronic development industry is a plus.Compensation, benefits and perksComprehensive health insurance;Nilo.health, a mental health and wellbeing support platform;Generous Learning & Development budget and training days;Remote-friendly (you can work from home or from our cool office in Lisbon - you choose!);Commuting budget if you decide to come to the office;Home internet allowance;A lot of fun team activities every once in a while Salary Range: 45,000 - 69,000 EurosWhat Matters to UsBig-thinkingin pursuit of purposeDiversityof thoughtCourageof convictionTransparencyof intentIngenuityof ANDAgilityin actionAdaptabilityof approachGritin pursuit of missionAlso, we would like you to knowWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.Learn more about why a career at Altium is an opportunity like no other:?? Altium Benefits:Are you already an Altium employee?Please apply directly through our If you have questions, please contact HR.
