Customer Success Manager In Portugal (Remote)

What's Promptly in a nutshell
We answer the question – is this patient treatment the best it could possibly be?
Promptly is building the first patient-centered global evidence network, offering real world data sharing and monetization capabilities. Together with a selected network of Partners, we generate new knowledge from harmonized datasets, augmented with the collection of longitudinal patient-reported data and patient-generated digital biomarkers within a secure and privacy-preserving environment. We deliver valuable insights to leading health systems, payers and life-science companies across multiple therapeutic areas, including cardiometabolic, oncology, and immunology. Operating in 10 countries, we promote better healthcare at lower costs for thousands of new patients every day through the use of Real World Evidence.
What's our purpose
We exist to empower every patient and every health organization on the planet with evidence on the outcomes of care!
Why do we get up in the morning? Well, most healthcare professionals have chosen to work in healthcare driven by their desire to make a difference in patients' lives. And so have we! We have chosen to follow this calling by addressing the biggest problem in healthcare: the lack of real-world evidence on the outcomes of care.
For us, society denying patients better care due to lack of access to data is unethical, in a world where technology improved so many aspects of our world. Making the right evidence available to healthcare organizations to help prevent one lost life, one care complication, one failed treatment is the moral obligation that big tech companies have – it's our Hippocratic Oath.
At Promptly, everything we do is driven by our core purpose: to promote better healthcare at lower costs for patients every day, by making health outcomes available.
The Momentum
We are currently seeking a Customer Success Manager for Portugal to join our team and lead nation-wide initiatives in Health Data. If you are a career-driven professional with a passion for healthcare technology and want to bring your expertise and best self to work every day, this could be the opportunity you've been waiting for. Exciting stuff!
What you'll be expected to do
Lead the planning, execution, monitoring, and successful delivery of nation-wide projects in Health Data.
Manage and coordinate cross-functional teams, including IT, partners, authorities, and external vendors.
Define project scope, objectives, timelines, and deliverables, ensuring alignment with organizational goals and stakeholder expectations.
Develop and maintain detailed project plans, schedules, and risk management strategies to address challenges proactively.
Ensure compliance with applicable healthcare regulations and data protection standards (e.g., GDPR and ISO27001).
Serve as the primary point of contact for stakeholders, providing clear communication and reporting on project status, risks, and outcomes.
Drive innovation and continuous improvement in project processes to enhance efficiency and effectiveness.
Manage budgets and financial resources for projects, ensuring cost-effectiveness and value creation.
Qualifications and work experience
Fluent in Portuguese and English (written and spoken).
Minimum of 8-10 years of experience managing complex projects, preferably in the health technology sector.
Proven track record of leading nation-wide or large-scale projects in healthcare or related industries.
Experience with health data systems, interoperability, and technologies such as EHR (Electronic Health Records), data analytics, or telemedicine solutions is a plus.
Professional certification in Project Management (e.g., PRINCE2, PMP, IPMA) is highly preferred.
Strong knowledge of project management methodologies and tools (e.g., Agile, Waterfall, MS Project, Jira).
Personality and behavioral traits
You are bright, articulate and passionate about being part of a nascent project in healthcare. You have the ability to lead and coach other people and the flexibility to manage differences of opinion within the team. You are a good communicator, and you are excellent at establishing contacts and building relationships. You privilege an analytical approach and an ability to identify the strategic dimension of the issues.
Position
Remote-first
Full time
Based in Portugal (mandatory)
What we offer
Ownership, defining your own career pathway
A unique growth opportunity, being one of the firsts on a fast-growing team that will make healthcare better and have a significant impact in people's lives
Fantastic working environment, with a young and enthusiastic, and talented 50+ team coming from highly reputed players from Healthcare to Unicorn Startups, and leading Multinational
Lead on a fast-growing team
Financial benefits Competitive salary
Annual bonus
Annual allowance for training
Equity compensation via our ESOP (open to ALL team members of our team)
Private health insurance
Allowance for home-office equipment

Non-financial benefits Equal opportunity and inclusive environment
Flexible work schedule
Flexible vacation policy
Corporate events (all-hands; retreats; ...)

What is the recruiting process like
There is a first interview with your future manager and/or seasoned team members to get to know you and to give you an overview of Promptly and of the job you are applying to
Afterwards, you will undergo a technical assessment stage in which you will work on a test task or solve a business case. Depending on the position, it might be sent before the interview
In some exceptional cases, a third interview might take place. Don't worry if this happens. It's because we have a good opinion on you, but there might be something we still need to get clear
Finally, you will get your offer and hopefully you'll accept it!
Also, we would like to notify you that during the final phases of the interview process, we may perform reference checks to validate the information provided in your application, resume, and discussed during the interview.
Our Culture & Values
Empathy
If there is 1 rule at Promptly, this is the one – before making any judgement, put yourself in the shoes of another.
Empathy is the courage to choose to actively understand what the experience of another person could have felt like, without necessarily having experienced it ourselves.
Empathy is not a one-day journey, it is a mindset that must be continuously developed – it is an everyday choice to fight for kindness and, by doing so, to help change people, organizations, and society for the better.
If you embrace this mindset, you are a true leader @ Promptly, you are a true leader in our society.
Ownership
At Promptly, we don't foster fixed hierarchies or top-down decision making. If you want to hit the ground running in our team, do not wait for someone to "tell you what to do".
Acting like an owner means that you should align with our core purpose and find the best way to deliver on it, every day.
Starting a new project, analyzing new data, reaching out to a new client, there is no area of the company you cannot have an impact in, because there is no such thing as "someone else's problem".
Responsibility
Working to improve healthcare is a great responsibility and what inspires us to not settle for less.
You have the responsibility to be a leader within our company. A leader is not a title. A leader is someone who delivers on our core purpose and inspires others to follow our cultural values. It is a "great power, and a great responsibility".
Leadership comes with the awareness of one's own strengths and weaknesses and the responsibility to use these to deliver on what you promised. It comes with the responsibility to understand the context, ask for help when needed (teamwork), and be accountable for the quality of what we produce (excellence).
Teamwork
Our team is our greatest asset, and we are fortunate to attract great people. We go the extra mile to find the best person for every role – making our team diverse in backgrounds, personal experiences, skills and knowledge.
If you are not contributing – or worse, actively destroying – teamwork, you are derailing us from our core purpose and ultimately hurting patient care.
Excellence
At Promptly, we're recognized by society as thought leaders, contributing to research and evidence generation through technology and data science.
We put on ourselves a very high pressure to keep delivering on this role to our customers, patients and society.
Excelling at our work is a continuous process of improvement, it is not an end state. We're committed to continuous learning and self-development. so, if you have just finalized delivering a great work, rest, enjoy and go improve your work further.
Data Privacy
Your personal data will be processed for the purposes of managing Promptly's recruitment related activities which includes setting up and conducting interviews and tests for applicants, assess and review such candidates and similar activities needed in the recruitment and hiring process. Your personal data will be shared with Proef, a provider engaged by Promptly to help us manage our recruitment and hiring process. For more information about how Promptly processes personal data and information about your rights etc., please see Promptly's/ Proef's Privacy Policy (link to: Policy for management of application (proef.com) ).
By submitting your application, you consent to Promptly/ Proef processing your personal data for recruitment purposes and to store such personal data for up to 12 months, unless we receive a request of erasure of the data from you to ******, in case Promptly would like to contact you regarding future job openings.

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