.Job Description Please note, you must have the right to work in Lisbon to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. Are you a French and English speaker with the right to work in Lisbon? We're looking for someone to help us cover the French market, working across all customer segments in an exciting and impactful role. Join us on a thrilling journey as we establish our very first Scaled Customer Success team in Lisbon! We're hiring six Customer Success Managers (CSMs), giving you the unique opportunity to work with a diverse book across multiple industries and make a significant impact from day one. In this role, you'll not only support customers across multiple segments but also have the chance to grow into a strategic lead for the French region as part of our Scaled Success book. If you're passionate about shaping something new, thrive in a dynamic and fast-growing environment, and want to be part of a team breaking new ground, this opportunity is for you! As a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled campaigns. Our goal is to ensure our customers are deriving value, are optimized for success, and are happily growing with Zendesk for the long term. A day in the life of a Scaled CSM: Working across a large cohort of different types of customers. One day you may be helping a small Retail customer optimize their CX Messaging and the next you're delivering a recommendation to a larger Enterprise organization. You'll work cross functionally with Zendesk Advocacy/Support, Sales, Renewals, Professional Services and more. You'll leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations. You'll help forecast and mitigate risk, ensuring growth, and drive customer satisfaction. You will work with customers to provide consultation, demos and standard processes on Zendesk product capabilities for quick wins. Provide guidance on advanced product features and integrations. You'll develop a deep understanding of Zendesk's products and have the ability to demo them to customers who are early in their adoption journey and customers who have a long tenure with Zendesk. As a group, we host weekly online events that let customers get to know us while they learn alongside their peers. We produce short videos that convey intricate concepts in an easily digestible way. We build outreach campaigns - usually via email & video - that entice customers to engage with us and realize the value of our partnership. The Scaled team is committed to continuous improvement, testing and iterating, and seeking innovative ways to work efficiently and to deliver the best customer experience possible