Customer Success Manager

Opportunity: Customer Success Manager

About our client: Our client is at the forefront of innovation in the logistics and technology sector, committed to enhancing operational efficiencies and customer satisfaction. They offer a dynamic and collaborative environment that fosters professional and personal growth.
Responsibilities: Cultivate and maintain strong relationships with key stakeholders across multiple regions. Ensure smooth operations and exceptional service delivery in collaboration with customer and logistics teams. Coach customers, manage expectations and timelines, and provide expert input to optimize collaborations. Collaborate with internal teams including sales, operations, and finance to meet customer needs and optimize business processes. Negotiate contracts, pricing, and terms to maximize revenue and profitability while ensuring customer satisfaction. Develop strategic plans to grow revenue, identify new opportunities, and enhance customer satisfaction. Contribute to operational process improvements and maintain market knowledge. Act as a customer journey expert, providing feedback to the Product team based on customer insights. Profile sought: Team player with great intuition and the ability to see the bigger picture. Empathetic with proven experience in building relationships and finding win-win solutions. Quick learner with the ability to grasp and engage with technical concepts. Strong communication skills; able to explain complex concepts simply. Ideally 5 years of customer-facing experience in client success, support, or sales roles (experience in logistics is a plus). Highly autonomous, thriving in a 100% remote environment. Fluent in English; additional languages are a bonus. Benefits & Culture: Join a team of talented individuals committed to a visionary mission. Stock options in a promising technology scale-up. Hybrid workspace with minimal hierarchy. Yearly company retreats to meet all team members. Training that supports both professional and personal growth. Minimum 25 vacation days per year plus national public holidays. Excellent work/life balance with a focus on human well-being. Department: Customer Success
Location: Hybrid fromHamburg or Porto
Start date: ASAP

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