Description
Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+ nationalities and offices across Europe and the US, they continue to grow, having become one of Estonia's leading tech companies.Our client is looking for a Customer Solutions Specialist to join their Lisbon office and provide top-notch support to German-speaking clients. This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues. They seek someone passionate about helping others and making a positive impact.Your responsibilities and impact working as a Customer Solutions Expert will be:Responding to customer inquiries via live chat and phone in a friendly and efficient mannerCollaborating with product management and engineering teams to stay up-to-date on the latest featuresTroubleshooting customer issues and providing suitable solutionsWork closely with other departments to make sure the customers issue is solved Helping turn both new and existing customers into loyal users
Requirements
Skills, experiences and interests you need to succeed in this role: Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)At least one year of experience in a customer-facing roleExcellent interpersonal and communication skillsAbility to multitask and manage several customer conversations simultaneouslyBasic knowledge of sales processes (e.g., lead tracking, reporting)Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantageConfidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk
Offer
What's in it for you? A value-driven, people-first company cultureA diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and moreA hardworking team that knows how to have fun while getting things doneFreedom to share ideas and execute them with the full support of the teamFlexible working hours for a balanced professional and personal lifeNumerous opportunities for personal and professional growth with internal and external trainingA salary of 18K a year excluding a monthly bonus up to 13%, a daily meal voucher, a shift allowance of 15% on the base salary and 1500 euro's a year for transportation, technology, health or child care, etc. The ability to work hybridA permanent contractOur client is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of backgroundInterested in joining our client's team? Apply today!
Conocimientos:Customer Service, Good Problem Solving, Excellent Communication Skills, Computer Literacy, German Native Speaker