Position Overview
Are you passionate about delivering outstanding customer service and fluent in French? Join our growing team at Combined Services App in Braga and become a part of an innovative project where your role directly impacts our customers experience! In this Customer Service Specialist position, you will assist users with inquiries and issues, maintaining the highest level of empathy and professionalism. Work alongside a dedicated, multilingual team and be part of a vibrant, supportive environment.
Schedule
Monday to Friday: 07:00 - 19:00 (Rotational shifts)
Saturday: 08:00 - 15:00
Days Off: 2 days per week (Sunday + 1 rotational day)
Work Model
Hybrid: 2 days in-office per week for enhanced collaboration and team synergy.
Compensation and Benefits
Monthly Salary: 830 EUR gross (paid over 14 months) = 11,620EUR annually
Meal Allowance: 7.23 EUR net per day = 1,908.72 EUR annually
Role Complement: 20EUR /month = 240 EUR annually
Transport Allowance: 20EUR /month = 240 EUR annually
Performance Bonus: 140/month = 1,680EUR annually
Annual Gross Income Potential: 14,008.72 EURplus Performance Bonus of 1,680EUR
Health Insurance: Provided from Day 1 (at no cost after 6 months)
Responsibilities
Engage with French-speaking customers via phone, email, and chat to resolve inquiries
Deliver empathetic, effective solutions for customer issues and maintain high satisfaction
Collaborate with the team to meet customer service goals and ensure smooth operations
Document client interactions and update systems accurately
Qualifications
Language Skills: Native French speaker with impeccable communication
Experience: Prior experience in call centers or customer service preferred
Skills: Proficiency in communication tools, strong problem-solving abilities, and attention to detail
Technical: Familiarity with customer support software
The Hiring Process
Application Review
Language Assessment
1-2 Interviews in French with the client to assess fit
Application Deadline: 27 November 2024
Seize this chance to thrive in a competitive, supportive environment while developing your career. Apply today and make a real difference!
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