Customer Service Specialist - French Speaker (M/F/D)

Descrição da Função
We are currently working with a multinational company, in the chemical industry, which is looking to hire a Customer Service Specialist with fluent French, for their growing team. You will focus on delivering effective customer service, meeting SLAs, and collaborating with cross-functional teams and Sales Representatives. Your new role: Customer Order Processing and Management: Process all assigned/shared customer orders efficiently (standard sales orders, consignment replenishment/release, reconciliation and billing) Liaise with Supply Planning or propose alternative arrangements with customers regarding materials and delivery dates Monitor supply and demand to ensure availability for production and distribution to customers Communication and Issue Resolution: Route and process incoming calls on ACD (Automatic Call Distribution) line Monitor and manage group mailbox distribution Escalate critical availability issues to relevant teams and managers Financial Management and Documentation: Collaborate with the credit department to investigate past due invoices and resolve accounts receivable and credit hold issues Ensure timely release and accuracy of invoices, debit, and credit notes in the ERP order-to-cash model Continuous Improvement and Goal Achievement: Actively contribute to the continuous improvement of administrative systems and processes Participate in achieving organisational and departmental goals Customer Relations and Professionalism Maintain a high level of professionalism and positive rapport with every customer Support uninterrupted customer service support and experience by providing account coverage and back up during absences What you'll need to succeed: Education: Associate degree, Bachelor's degree preferred Experience: Experience of working within a customer-service related role required IT Skills: JDE, Microsoft office suite, PowerPoint, Excel & Word Language Skills: Fluent in English and French Working arrangements: Minimum 3 days a week in the office Contacto
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