Customer Service Specialist

Company Description
Bluwalk is an urban mobility operator whose mission is to facilitate access and improve quality of work opportunities in the field of mobility. Manage operations in the largest centres national urban services, in the ride-hailing (TVDE), courier, e-commerce and food delivery segments. Was highlighted by the Financial Times (FT1000 Europe's Fastest Growing) for two consecutive years, positioning itself in one of the years as the Portuguese company with the fastest growth.
Working at Bluwalk means joining a dynamic and innovative team determined to reach the highest levels of professional diligence and excellence. That's why we invest in selecting the best professionals to work with and helping them grow. We believe in talent, provide top-notch tools and create opportunities for our associates to reach their full potential.
Job Description
Customer Service Specialist
A successful Customer Service Specialist is someone who manages calls, tickets, emails and helps maintain customer satisfaction and retention. This position will manage customer inquiries and complaints and resolve requests, via calls or tickets. It is the front line of the company, a point of contact between customers and Bluwalk.
The job will require you to:
Manage customer orders through email, telephone, and ticketing systems;
Maintain a strong focus on customer requests and retention;
Address and resolve complaints and inquiries via phone, email, or helpdesk;
Serve as a gatekeeper for the company, ensuring customer satisfaction and delivering professional support in a positive and empathetic manner;
Adhere to established procedures, guidelines, and communication policies;
Offer feedback and propose solutions to enhance our services and processes.
Qualifications
The ideal candidate:
At least 1 year of experience in customer service;
Customer-oriented with the ability to adapt and respond to different types of people;
Strong skills in telephone handling and active listening;
Excellent communication skills, both written and verbal;
With an entrepreneurial attitude, drive, and positivity;
A person who does more with less and strives for high standards of quality;
Conversational proficiency in English;
University degree (a plus).

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