Customer Service Representative (German-speaking) - Website Solutions - 2000€ Signing BonusExperience the power of a game-changing career We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. We're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence.
What you will do in this role As a Customer Service Representative, you will:
Provide exceptional customer service via chat, email, and phone to users.Troubleshoot user issues with the platform, offering guidance and solutions.Educate users on the platform's features and help them get the most out of their websites.Work closely with the product and development teams to resolve complex technical issues.Stay up to date with new program features and updates to provide accurate support.Collect and relay user feedback to improve overall user experience.Concentrix is a great match if you:
Have a high level of German (written and oral) and fluent in English (B2).Have experience in customer service, tech support, or a similar role.Have strong communication skills, both verbal and written.Are tech-savvy, with the ability to quickly learn new software and tools.Have excellent problem-solving skills and patience when dealing with users.Experience with website builders or content management systems is a plus.What's in it for you In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).Competitive salary and performance bonus.Central location in Lisbon, Portugal.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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