.Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. What you will do in this role As a Customer Service Representative, you will: Manage incoming phone calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customers through open and interactive communication Provide accurate, valid, and complete information by using the right tools Follow clients' communication procedures and guidelines Take the extra mile to engage customers Be genuinely excited to help customers, patient, empathetic, and passionately communicative Problem-solving Your qualifications Concentrix is a great match if you: Fluent, verbal and written in German (C1) Excellent communication skills Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters What's in it for you In this role, we offer benefits that help you support your unique lifestyle: Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) Competitive salary and performance bonus Central location in Porto, Portugal Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs, specialized courses, and language classes Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws
