Job Description: Customer Service Representative (German Market) Location: Lisbon, Portugal Employment Type: Full-Time About the Role We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Representative for the German market.
Based in vibrant Lisbon, this role offers an exciting opportunity to support our German-speaking customers while collaborating with a diverse and inclusive team.
Key Responsibilities Customer Interaction: Handle incoming inquiries from German-speaking customers via email, chat, and phone.
Provide accurate and timely responses to resolve customer issues effectively.
Problem Solving: Identify customer needs and deliver tailored solutions, ensuring high levels of satisfaction.
Escalate complex cases to the appropriate department when necessary.
Documentation: Maintain up-to-date records of customer interactions in the internal system.
Ensure compliance with company policies and data protection regulations.
Collaboration: Work closely with team members and other departments to enhance the overall customer experience.
Contribute to process improvements by sharing feedback and insights.
Requirements Language Skills: Native or C2-level proficiency in German (written and spoken).
Minimum C1-level proficiency in English (written and spoken).
Professional Skills: Prior experience in customer service, call centers, or similar roles is a plus.
Strong communication and interpersonal skills.
Ability to handle challenging situations with empathy and professionalism.
Technical Skills: Comfortable using CRM tools and software.
Basic knowledge of MS Office Suite or similar applications.
Other Attributes: Willingness to work flexible hours, including weekends or holidays if required.
Positive attitude, problem-solving mindset, and a passion for helping customers.
What We Offer Competitive salary and performance-based incentives.
Relocation package (if applicable).
Comprehensive training to help you succeed in the role.
Multicultural work environment with opportunities for personal and professional growth.
Modern office facilities in the heart of Lisbon with access to amenities.
How to Apply If you are a customer-focused professional with a passion for delivering exceptional service, we'd love to hear from you!
Please send your updated CV and a brief cover letter highlighting your relevant experience to [insert email or application portal link] .
Join us in creating meaningful connections with our customers and enjoy the experience of working in beautiful Lisbon!