Customer Service Representative (German / French Market)
Location : Hybrid / Remote / On-site (Portugal)
Join a Global Team in Beautiful Portugal!
Are you ready to take your customer service skills to the next level in one of Europe's most exciting destinations? Whether you're based in Portugal or planning to relocate, we want you to be part of our growing international team!
We're looking for enthusiastic German and/or French-speaking Customer Service Advisors who are ready to provide top-notch support to our customers. With a range of flexible working options, including hybrid and remote roles, this is your chance to enjoy a rewarding career while living in one of the most vibrant, welcoming countries in Europe.
A relocation package is available for EU candidates, making it easier for you to experience life in sunny Portugal!
What You'll Be Doing :
Respond to customer inquiries via free phone lines in German, French, and English (as needed), providing friendly, efficient support.
Accurately record customer interactions, feedback, and complaints in our database, ensuring a seamless service experience.
Handle and resolve customer complaints following our clear escalation policies, ensuring satisfaction at every step.
Ensure all customer queries are resolved within agreed SLAs, providing quick and effective solutions.
Troubleshoot issues using open-ended questions, support materials, and your growing knowledge of our systems.
Offer solutions to frequent customer concerns and contribute to the improvement of our knowledge base.
What We're Looking For :
Fluency in German and/or French, with a good level of English (B2 or higher).
A problem-solver with strong troubleshooting skills and the ability to think on your feet.
A team player who thrives in an international, collaborative environment.
Previous experience in customer service is a plus but not essential; we'll provide all the training you need!
Why Portugal?
Work-Life Balance: Portugal is renowned for its laid-back lifestyle, stunning beaches, and affordable living.
Thriving Tech Hub: Join a fast-growing international company in the heart of Europe's vibrant tech and tourism industries.
Work Flexibility: Choose from hybrid or remote roles, or enjoy an on-site experience in one of Portugal's top cities.
Relocation Support: We offer a comprehensive relocation package for candidates within the EU zone, making it easy for you to start your adventure in Portugal.
What We Offer :
Flexible working options (on-site, hybrid, or remote).
Competitive salary with relocation support.
A dynamic and international team, with growth opportunities in a global company.
Access to professional development programs, training, and career advancement.
Are you ready to live and work in Portugal while providing exceptional customer service? Don't miss out on this amazing opportunity!
Apply Now!
Submit your application along with your CV, and take the first step toward an exciting career with us in sunny Portugal!
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