Customer Service Representative (French-speaking) - Coffee Brand Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Advisor in Portugal (hybrid position) in Braga, Portugal , you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence.
What you will do in this role
As a Customer Advisor, you will:
Assist customers through multiple channels (email or phone) in an interactive and user-friendly manner
Attract potential customers by promoting products and services; suggest products and services tailored to customer needs
Handle and manage inquiries in a timely manner
Contribute to the development of customer loyalty
Concentrix is a great match if you:
Have a high level of French (written and oral)
Can communicate easily and confidently
Demonstrate empathy and ability to propose appropriate and effective solutions
Desire to develop soft skills in a professional environment
Are proactive, results-oriented, motivated and able to work in a team in a dynamic and multicultural environment
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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