Customer Service Representative
Location: Rorschach, CH
Porto, PT
Alzira, ES
Barcelona, ES
Function: Customer Service
Part-time or Full-time: Full-Time
Job Type: Employee
Workplace type: On site
Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.
Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care. We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025. In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.
We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.
To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube
Customer Service Representative (CSR)
BG and BU: Amcor Flexibles Europe, Middle East & Africa (AFEMEA)
Function: Operations
Sub-Function: Customer Service
Location: Remote
Contract Type: Temporary contract – 12 months+
Job Purpose
The Customer Service Representative is the central point of contact between our customers and Amcor Flexibles EMEA and is therefore a central figure to deliver the best possible customer experience. This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work independently as part of a local and remote team. The role requires autonomy, a high level of self-organization and the ability to manage and communicate to various stakeholders at different levels. Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn and apply new ways of working while working to improve our service to customer.
Job Dimensions & Scope
Internal & external relationships
Plant neighboring functions: quality, supply chain, planning, logistics, production and more
Sales teams across the business unit
Customer Service function
External customers
Principal Accountabilities
Manage customer demand from initial order placement through to delivery, utilizing all resources to manage customer orders.
Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers.
Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled: Sales, Marketing, Finance, Logistics, Quality, R&D, Supply Chain and Operations.
Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery.
Shares customer forecasts within the system to support the demand planning process and works closely with colleagues in operations to manage any potential shortages or delays.
Proactively manage customer finished goods levels and aged inventory.
Manage customer complaints.
Consistent focus on gaining knowledge through use of best practices and standard procedures.
To keep all OHSE and hygiene standards given by Amcor and local legislation.
KEY DELIVERABLES
Build customer loyalty through positive customer engagement and service excellence.
Maintain customer service processes, standards and key deliverables to support the customer-centric organization.
Partner with all functional areas within the organization to ensure a world class customer experience.
Consistently deliver a high degree of accuracy.
Qualifications/Requirements
Formal Qualifications and Experience
Minimum of 3 years' experience in a similar position, preferably in a packaging or manufacturing environment.
Experience of SAP and strong Excel skills appreciated.
Fluent in English and German.
Specific Skills and Abilities
Customer Focussed
Results Orientated
Excellent interpersonal and communication skills
Ability to build collaborative relationships
Excellent time management and organisational skills
Ability to work as part of a multi structure team
Self-motivated
Amcor is a global leader in developing and producing responsible packaging solutions for food, beverage, pharmaceutical, medical, home and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly lighter weight, recyclable and reusable, and made using an increasing amount of recycled content. In fiscal year 2022, 44,000 Amcor people generated $15 billion in annual sales from operations that span 220 locations in 43 countries. NYSE: AMCR; ASX: AMC
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