Customer Service Representative

Customer Service Representative (Italian Speaking) Lisbon, Portugal | On-site Role Overview Join our dynamic team supporting innovative medical device solutions, providing exceptional customer service to Italian-speaking customers.
Key Responsibilities Handle inbound customer inquiries with empathy and professionalismProcess orders and coordinate product shipmentsCollect and manage customer documentationProvide efficient resolution to customer service issues Requirements Native/Fluent ItalianStrong communication and problem-solving skillsCustomer service experience preferredAbility to work in a fast-paced environment Schedule & Work Environment 40 hours/week (8 hours/day)Rotational shifts for 24/7 coverage1-hour lunch break20-22 annual vacation daysPortuguese public holidays Comprehensive Package Base salary: 760/monthTotal monthly compensation: 1,240.66 (including allowances)Daily allowance: 18.56 (gross)Holiday and Christmas bonusesHealth insurance from day one Relocation Benefits Furnished accommodation for 14 months (if relocating >100km)All housing expenses coveredComprehensive relocation support Training 20 working days paid training (in English)Training allowance: 92.80 (gross)Professional development opportunities We value diversity and provide equal opportunities to all qualified candidates. To apply, please submit your CV highlighting relevant customer service experience.