Customer Service Representative

Recruitment Apple Lovers is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Customer Service Representative for their Lisbon office.

Position: Customer Service Representative with Turkish

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

Provide support to Content Creators/Influencers across Social

Media on Subscription Management, Account Management, Technical Troubleshooting and use of Marketing tools.

Outbound Phone calls can/should be performed to make sure that customers understood the information that is being passed on to them;

Provide product and tool support to improve clients experience;

Identify trends and solve problems facing multiple SMB clients.

REQUIREMENTS:

Flawless communication skills, both written and oral in Turkish (C2) + Proficient in English (B2);

Ability to work quickly and efficiently under deadline pressure.

Very good accuracy and attention to detail, understanding that small details can make the biggest difference.

Proven ability to work and make decisions with minimal supervision.

Proactively utilize strong problem-solving skills to deliver customer-focused solutions.

Working in a back-office environment with customer satisfaction in mind

Excellent written and verbal communication skills

OFFER:

Affordable accommodation provided by the employer

Cafeteria on site

Training paid

A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere

Guidance and tools to reach your full potential

Relocation support with a room for candidates from further away

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