Customer Service Representative

Customer Service RepresentativeCustomer Service Representative - TemporaryAbout the RoleWe're looking for temporary replacement in the Customer Service team in Portugal, to support team in the order to billing process.We look for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.What You Will DoProcess orders, deliveries, invoices so that customer orders are dispatched, invoiced, and paid accurately and on time in relevant system according to defined process and standards.Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.Deal with special and/or more complex enquiries from customers.Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve (more complex) customer complaints.Ensuring the satisfaction of external customers and internal stakeholders through the correct processing of orders, invoices, service complaints and internal stakeholder and external customers inquiries. Providing service in the widest sense of the word.Who You AreCommunication and Organization skills.Experience with SAP.Fluent in Portuguese (native) and English; Spanish is a plus.Customer oriented.Team spirit.Problem solver.Adequate data maintenance.What We Can Offer YouOur purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment. As an employee at Essity, you will belong to an organization where you feel valued and supported to grow, and challenged to generate business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us.Application End Date:15 Oct 2024Job Requisition ID:Essity246858
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