Customer Service Order Management - Italian speakerTeleperformance Portugal - LisboaWhat you can expectAre you passionate about Customer Service Management and have experience in this area? We are looking for our new Customer Service Order Management to integrate our team in the Italian market!If you feel like this is up your speed, then you may be the person we are looking for!The contract will be signed directly with the client.Our client is a medical technology company that makes groundbreaking products, software, and solutions that enable healthcare providers to help their patients achieve extraordinary results.What you'll doReceive and distribute incoming customer orders;Communicate order entry and fulfillment issues with Sales and Customer Experience members as required;Ensure record accuracy by maintaining data integrity during the order entry process;Handle order management from entry to delivery and resolve complex customer billing issues, ensuring effective resolution and an improved customer experience;Collaborate and coordinate cross-functionally with Customer Care, Pricing Team, and Accounts Receivable to ensure correct information;Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates;Provide support to other Care team members as needed;Follow up on internal holds pertaining to credits processed on behalf of customers;Understand proper case handling process and identify different business unit responsibilities.What you'll needTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum 2 years of experience in a customer service role;Proven track record driving process improvement initiatives;Experience working with ERP systems: Oracle, Agile, and Salesforce preferred;Excellent written communication in English + one other European language;Excellent problem-solving skills and mathematical reasoning;Accurate and timely execution;Ability to multi-task, embrace change, and innovate in a fast-paced environment;Ability to analyze data to identify trends and root cause issues;Ability to adapt in a dynamic work environment and make independent decisions;Basic Excel skills;Represent the company professionally, ethically, and morally at all times.Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!With more than 12,000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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