Quality and Service is what it is all about in today's world for companies to remain competitive. From solving technical issues, providing product's advice, following up on logistics, having quality checks to providing sales support, there are many areas where excellent customer support is required and this is where the company needs you! Whatever your profile and experience is, you will have the opportunity to make a difference!
Your responsibilities and impact as a customer experience specialist will be: Answering incoming queries from customersIdentifying issues and providing solutionsEnsuring a high level of customer satisfactionRecording data in the CRM systemProviding ad-hoc supportBeing a team player and participating in the success of the team and projectSkills, qualifications and interests you need to succeed in this role: You are a native Czech speakerYou have a business proficiency level of EnglishYou are looking for a job opportunity abroadYou are motivated and committed to your workYou have excellent communication and listening skillsYou are a team player and you are willing to work with many other nationalitiesWhat's in it for you? Type of contract: a long-term fixed term contract, renewable every yearWorking hours: full time (40h/week)Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational scheduleSalary conditions (*) – 2 options:Including free accommodation (shared flat, all bills included): 1060 € gross/monthExcluding accommodation: 1260€ gross/monthFor international candidates: Reimbursement of your initial flight expenses after 9 monthsHelp in paperwork, opening a bank account, etc. upon your arrivalFree Portuguese lessons, cooking classes, sports activities, and social events organized by the companyReal career opportunities in different career paths(*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)What should you expect from living in Lisbon? A colourful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentYour Future Company: Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
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