Your responsibilities and impact as a customer service agent will be: Customer service by phone, email, and live chat Solving issues encountered during the booking process or loyalty programs Taking an active role in finding the right booking Following up on issues during the vacation Providing good solutions incl. refunds to the customers Managing good and qualified lead generation Skills, qualifications, and interests you need to succeed in this role: You have a fluent level of German (a good level of English would be a plus) You are looking for a job opportunity abroad You are addicted to traveling You are motivated and committed to your work You have excellent communication and listening skills You are a team player and willing to work with many other nationalities What's in it for you? Type of contract: a long-term fixed-term contract, renewable every year Working hours: full-time (40h/week) on rotating shifts (depending on the project) Hybrid work options Salary conditions (*) – 2 options: Including free accommodation (shared flat, all bills included): 1050€ gross/month Excluding accommodation: 1400€ gross/month For international candidates: Reimbursement of your initial flight expenses after 9 months Airport pick up Yearly two-way flight ticket back to your home country (within the EU) Help in paperwork, opening bank account, etc. upon your arrival Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company Real career opportunities in different career paths (*) Compensation during the training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes) What should you expect from living in Lisbon? A colorful city view and a rich cultural history Pros of living in a European capital on a budget Delicious Portuguese cuisine and famous cafe culture Friendly people, good vibes, and a happy-go-lucky urban life Warm climate all year and a sunny beach life next to the Atlantic A large English-speaking local community and international environment Your Future Company: Located in Lisbon, you will find a company that takes care of you with your career development, language skills, accommodation, and to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!