Customer Service For Viaplay - Norwegian Speaker

What you can expect

As a customer service representative at Viaplay, you will handle user inquiries across various communication channels: voice, email, chat, and social media.

What you'll do

Registration and Sign in: Guide users through account setup and login issues;

Streaming: Troubleshoot streaming quality, buffering, or content playback problems;

App & Device support: Provide assistance on compatibility, installation, and device settings;

Account and Payment: Help users manage subscriptions, update payment methods, and resolve billing issues;

Pause and Cancellation: Assist with subscription pauses or cancellations;

Feedback: Collect and communicate user feedback for platform improvements.

What you'll need

Native Norwegian speaker;

Fluency in English (B2 level mandatory);

High school diploma required;

Excellent communication and interpersonal skills and team spirit;

Able to handle confidential and/or highly sensitive information;

Interest in Movies, Series, and Sports;

Experience in Customer Service (preferred).

Benefits

Possibility of cooperation with leaders in various industries;

Stable work and career progression;

Investment in training and personal development;

Health Insurance since day one in the company;

Possibility to live in one of our apartments;

Initial flight expenses refund;

Annually complementary return flight to your home country (within Europe);

Free Portuguese language courses, sport activities, and organized events;

Refer a Friend Program with attractive incentives;

Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops, and much more.

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