Customer Service For Viaplay Lisbon

As a customer service representative at Viaplay, you will handle user inquiries across various communication channels: voice, email, chat, and social media.
What you'll do Registration and Sign in: Guide users through account setup and login issues;
Streaming: Troubleshoot streaming quality, buffering, or content playback problems;
App & Device support: Provide assistance on compatibility, installation, and device settings;
Account and Payment: Help users manage subscriptions, update payment methods, and resolve billing issues;
Pause and Cancellation: Assist with subscription pauses or cancellations;
Feedback: Collect and communicate user feedback for platform improvements.
What you'll need High school diploma required;
Excellent communication and interpersonal skills;
Able to handle confidential and/or highly sensitive information;
Interest in Movies, Series, and Sports;
Experience in Customer Service (preferred).
Apply now Become a member of a worldwide team.
Upload CV.
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