Customer Service For Viaplay - Dutch Speaker

What you can expect

As a customer service representative at Viaplay, you will handle user inquiries across various communication channels: voice, email, chat, and social media.

What you'll do

Registration and Sign in: Guide users through account setup and login issues;

Streaming: Troubleshoot streaming quality, buffering, or content playback problems;

App & Device support: Provide assistance on compatibility, installation, and device settings;

Account and Payment: Help users manage subscriptions, update payment methods, and resolve billing issues;

Pause and Cancellation: Assist with subscription pauses or cancellations;

Feedback: Collect and communicate user feedback for platform improvements.

What you'll need

Native Dutch speaker;

Fluency in English (B2 level mandatory);

High school diploma required;

Excellent communication and interpersonal skills and team spirit;

Able to handle confidential and/or highly sensitive information;

Interest in Movies, Series, and Sports;

Experience in Customer Service (preferred).

Benefits

Possibility of cooperation with leaders in various industries;

Stable work and career progression;

Investment in training and personal development;

Health Insurance since day one in the company;

Possibility to live in one of our apartments;

Initial flight expenses refund;

Annually complementary return flight to your home country (within Europe);

Free Portuguese language courses, sport activities, and organized events;

Refer a Friend Program with attractive incentives;

Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops, and much more.

Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe, as recognized by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!

With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.

Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.

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