Customer Service For Travel Industry (German Speaker) Lisbon, Portugal

What you'll do

As a Customer Service for Travel Industry, you'll greet and converse with client's customers in a courteous, friendly and professional manner;

Turn customer inquiries into sales, using appropriate selling techniques to meet revenue and close rate goals;

Research travel rates, destinations, options and packages, accurately provide information and answer general travel and site related questions;

Track and report call types and service issues.

What you'll need

Fluent level of written and verbal communication skills in German;

Good level of written and verbal communication skills in English (minimum B2);

High School Diploma or higher (preferred);

Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;

Previous call center experience in sales and/or customer service capacity;

Strong web-based navigation skills;

Flexible and quick learner, able to adapt continuously.

Benefits

International career in a multicultural environment;

Training and familiarization phase;

Investment in training and personal development;

Respectful and inclusive environment;

Opportunity to grow in a dynamic leading multinational company;

Accommodation in a Teleperformance apartment;

Refund of initial flight expenses;

Annually complementary return flight to your home country (within Europe);

Health Insurance since day one in the company;

Free company events and activities.

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