Customer Service For Travel Industry (German Speaker) Lisbon, Portugal

What you'll do As a Customer Service for Travel Industry, you'll greet and converse with client's customers in a courteous, friendly and professional manner; Turn customer inquiries into sales, using appropriate selling techniques to meet revenue and close rate goals; Research travel rates, destinations, options and packages, accurately provide information and answer general travel and site related questions; Track and report call types and service issues.
What you'll need Fluent level of written and verbal communication skills in German; Good level of written and verbal communication skills in English (minimum B2); High School Diploma or higher (preferred); Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity; As a Customer Service for Travel Industry, you'll need previous call center experience in sales and/or customer service capacity; Strong web-based navigation skills; Flexible and quick learner, able to adapt continuously.
Benefits International career in a multicultural environment; Training and familiarization phase; Investment in training and personal development; Respectful and inclusive environment; Opportunity to grow in a dynamic leading multinational company; Accommodation in a Teleperformance apartment; Refund of initial flight expenses; Annually complementary return flight to your home country (within Europe); Health Insurance since day one in the company; Free company events and activities.