Customer Service For Luxury Hotel Chain In Lisbon (German Speaker)

Your responsibilities and impact as a customer service agent will be:Customer service by phone, email, and live chatSolving issues encountered during the booking process or loyalty programsTaking an active role in finding the right bookingFollowing up on issues during the vacationProviding good solutions incl. refunds to the customersManaging good and qualified lead generationSkills, qualifications, and interests you need to succeed in this role:You have a fluent level of German (a good level of English would be a plus)You are looking for a job opportunity abroadYou are motivated and committed to your workYou have excellent communication and listening skillsYou are a team player and willing to work with many other nationalitiesWhat's in it for you?Type of contract: a long-term fixed-term contract, renewable every yearWorking hours: full-time (40h/week) on rotating shifts (depending on the project)Hybrid work optionsSalary conditions (*) – 2 options:Including free accommodation (shared flat, all bills included): 1050€ gross/monthExcluding accommodation: 1400€ gross/monthFor international candidates:Reimbursement of your initial flight expenses after 9 monthsAirport pick upYearly two-way flight ticket back to your home country (within the EU)Help in paperwork, opening bank account, etc. upon your arrivalFree Portuguese lessons, cooking classes, sports activities, and social events organized by the companyReal career opportunities in different career paths(*) Compensation during the training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)#J-18808-Ljbffr