Are you a fluent German speaker with a passion for travel and customer service? Join the dynamic team in Lisbon for a leading holiday platform, where you'll assist our German-speaking customers in creating unforgettable travel experiences. As a Customer Service Representative, you'll handle inquiries, provide expert advice, and resolve issues efficiently. Your excellent communication skills will ensure our customers enjoy a seamless booking process. Be part of a company that values excellence and customer satisfaction!Your responsibilities and impact working as a Holiday Consultant for Customer Service for Holiday Platform:Providing accurate and detailed information about the company's holiday offers.Managing and responding to customer requests through phone and email.Assisting customers with managing their bookings, queries and requests.Ensuring excellent customer satisfaction by exceeding customer expectationsSkills, qualifications and interests you need to succeed in this role:Native-level proficiency in German and a minimum C1 level of EnglishA valid Portuguese work permit (required)Living in or willing to relocate to Lisbon for an international career and life experienceFlexibility and ability to adapt to changes with a positive mindsetMotivation and commitment to perform the assigned tasks effectivelyExcitement about intercultural communication and embracing the expatriate lifestyleWhat's in it for you?Type of contract: Unfixed term contract, 30 days probation periodWorking hours: full time (40h/week) Monday- Sunday 8:00-20:00Salary conditions: 1,375 € gross/month + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full monthHealth insurance is provided from the beginningPaid professional trainingEmployee discountsFun and engaging company-wide initiativesExcellent work cultureFor international candidates:Up to 200 € for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket)Up to 360 € for accommodation/ months for the first 3 months (reimbursed during 3 months)Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation