What you can expect
Are you a great communicator passionate about the fashion industry? Then, this is the perfect job for you! Become a Customer Service for Fashion Retail with French!
We're looking for pro-active and motivated people to work with PVH. This is the clothing multinational company that owns some of your favorite brands.
As a Customer Service Assistant, you'll be responsible for handling all customer queries. It could be fashion advice or help customers with their orders. Ensure a great service!
Are you ready for your new adventure? Apply!
You'll have the opportunity to build a successful career and contribute to the success of the company.
Whomever you are, whatever you do, bring your ambition, ideas, and determination. Come drive our business into the future.
We need those who have what it takes to live their ambitions and drive true impact in their work. Those willing to play their part in embracing a world of possibilities.
Our Client
PVH is one of the most worldwide known companies in fashion and lifestyle. This company, with over 400,000 associates operating in 40 countries, has a portfolio of brands such as Calvin Klein, Tommy Hilfiger, Van Heusen, Izod, Arrow, as well as many other internationally recognized names in the fashion world.
What you'll do
As a Customer Service for Fashion Retail, you'll ensure an adequate response time while delivering the highest service possible;
Assist, by phone or through written support, to any customer's questions and concerns regarding the service;
Maintain excellent quality and efficiency to achieve our team targets;
Identify and process orders that may be fraudulent;
Provide information regarding shipping and delivery;
Advise our customers on a high level, providing updated help guides and meeting their individual needs.
What you'll need
Native written and verbal communication skills in French;
Good level of English – B1 level (mandatory);
As a Customer Service for Fashion Retail, you'll need social media responsiveness, including tracking and responding to customer comments;
Ability to ensure positive message delivery to our customers;
Ability to create upsell and cross-sell opportunities;
Ability to manage several emails in an efficient way;
Problem-solving skills;
Good argumentation skills.
Benefits
Excellent work opportunity in a leading multinational company;
International career in a multicultural environment;
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Long-term development opportunities;
Good reference for future career;
Leadership opportunities;
Challenging work as a Customer Service for Fashion Retail;
Health Insurance since day one in the company;
Possibility to live in one of our apartments;
Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);
Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit;
Free Portuguese language courses, sport activities, and organized events.
Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12,000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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