Customer Service

French-Speaking Customer Service Advisor Lisbon, Portugal | On-site About the Role Join a leading company in professional lighting solutions, providing top-tier customer support for their innovative products and IoT services.
Key Responsibilities Handle pre-sales inquiries and technical supportProvide customer assistance via phone, email, chat, and social channelsManage and document customer casesEscalate complex issues appropriatelyCollaborate with technical teamsEnsure high-quality customer experience Requirements Native/Fluent French + English B2 levelCustomer support experience preferredTechnical troubleshooting skillsStrong communication abilitiesProblem-solving mindset Schedule Monday to Friday (including bank holidays)Rotational shifts between 07:00 AM - 07:00 PMWeekends off Package Base salary: 895 x 14 monthsPerformance bonus: 100 x 12 monthsDaily meal allowance: 7.23 (net)Health insurance (after 6 months) Relocation Benefits Flight ticket reimbursement (after 6 months)Accommodation support: 280/month room (deducted from salary)Located in Oriente area, Lisbon Contract Details 6-month initial contract (CDD)On-site work arrangementTotal annual income: 15,638 We value diversity and provide equal opportunities to all qualified candidates. To apply, please submit your CV highlighting relevant customer service experience.
Note: This position requires immediate availability and on-site presence in Lisbon.