Job Description: Customer Service Advisor Norwegian Speaker Location: Oriente, Lisbon, Portugal Job Type: Full-Time (6-Month Contract, with Potential Extension) About the Role Are you fluent in Norwegian and passionate about delivering outstanding customer experiences? Join us, where you'll serve as a Customer Service Advisor, assisting users across multiple platforms. This is your opportunity to work in a dynamic and multicultural environment, enhance your career, and enjoy Lisbons vibrant lifestyle.
Key Responsibilities Customer Support: Provide exceptional pre-sales, technical, and general support to customers in Norwegian via phone, email, chat, and social media platforms.Handle customer concerns professionally and align communication with the company's tone and voice across private (email/phone/chat) and public (social media/forums) channels.Troubleshooting & Problem Solving: Address and resolve customer inquiries and technical issues efficiently while enhancing customer satisfaction.Provide comprehensive product information and solutions to ensure clients maximize their experience.Documentation & Collaboration: Maintain accurate records of all customer interactions to ensure quality service and continuity.Work closely with team leads and escalate cases when advanced troubleshooting is required. Who Were Looking For Languages: Native-level Norwegian (written and spoken).Proficiency in English (B2 level or higher).Experience: Previous experience in customer service or technical troubleshooting is preferred but not mandatory.Prior experience using digital communication tools is an advantage.Skills: Excellent communication and problem-solving skills.Ability to multitask and handle time-sensitive queries in a fast-paced environment.A proactive, customer-first attitude to create positive outcomes for users. Compensation and Benefits Base Salary: 1,500 gross per month (paid over 14 months).Performance Bonus: 120/year (paid monthly).Meal Allowance: 7.23/day (net), tax-free, loaded on a prepaid meal card (~159/month for 22 working days).Relocation Package:Flight reimbursement after 6 months of employment.Option for subsidized shared accommodation at 280/month (deducted directly from salary).Health Insurance: Provided after 6 months of employment. Total Package: Approx. 22,440 gross annually (includes bonus, meal allowance, and salary). Working Environment Schedule: Standard hours: 8:00 AM to 5:00 PM, Monday to Friday.Rotational schedules may apply based on business needs.Location: Based at the Oriente Office in Lisbon. Work is on-site, with potential remote work options after the onboarding period, subject to performance. Training and Development Comprehensive Training Program:Duration: 20 working days (fully paid).Covers essential tools, systems, and customer service protocols.Aimed at integrating you into the team and ensuring success in the role. Contract Details Type of Contract: Fixed-Term Contract (6 months), with the potential for transition into a permanent role based on performance.Trial Period: 1 month. If you're ready to make an impact and grow your career in customer service, apply now! Submit your updated CV and a cover letter explaining why you're the perfect fit for this position.
Join us today where your skills will be valued, and your career will thrive!