col-wideJob Description:
Job Description: Customer Service Advisor Norwegian Speaker
Location:Oriente, Lisbon, Portugal
Job Type:Full-Time (6-Month Contract, with Potential Extension)
About the Role
Are you fluent inNorwegianand passionate about delivering outstanding customer experiences? Joinus, where you'll serve as aCustomer Service Advisor, assisting users across multiple platforms. This is your opportunity to work in a dynamic and multicultural environment, enhance your career, and enjoy Lisbons vibrant lifestyle.
Key Responsibilities
Customer Support:Provide exceptionalpre-sales, technical, and general supportto customers in Norwegian via phone, email, chat, and social media platforms.
Handle customer concerns professionally and align communication with the company's tone and voice across private (email/phone/chat) and public (social media/forums) channels.
Troubleshooting & Problem Solving:Address and resolve customer inquiries and technical issues efficiently while enhancing customer satisfaction.
Provide comprehensive product information and solutions to ensure clients maximize their experience.
Documentation & Collaboration:Maintain accurate records of all customer interactions to ensure quality service and continuity.
Work closely with team leads and escalate cases when advanced troubleshooting is required.
Who Were Looking For
Languages:Native-levelNorwegian(written and spoken).
Proficiency inEnglish(B2 level or higher).
Experience:Previous experience incustomer serviceortechnical troubleshootingis preferred but not mandatory.
Prior experience usingdigital communication toolsis an advantage.
Skills:Excellent communication and problem-solving skills.
Ability to multitask and handle time-sensitive queries in a fast-paced environment.
A proactive, customer-first attitude to create positive outcomes for users.
Compensation and Benefits
Base Salary:1,500 gross per month (paid over 14 months).
Performance Bonus:120/year (paid monthly).
Meal Allowance:7.23/day (net), tax-free, loaded on a prepaid meal card (~159/month for 22 working days).
Relocation Package:Flight reimbursementafter 6 months of employment.
Option for subsidized shared accommodation at280/month(deducted directly from salary).
Health Insurance:Provided after6 monthsof employment.
Total Package:Approx.22,440 gross annually(includes bonus, meal allowance, and salary).
Working Environment
Schedule:Standard hours:8:00 AM to 5:00 PM, Monday to Friday.
Rotational schedules may apply based on business needs.
Location:Based at theOriente Officein Lisbon. Work ison-site, with potential remote work options after the onboarding period, subject to performance.
Training and Development
Comprehensive Training Program:Duration:20 working days(fully paid).
Covers essential tools, systems, and customer service protocols.
Aimed at integrating you into the team and ensuring success in the role.
Contract Details
Type of Contract:Fixed-Term Contract (6 months), with the potential for transition into a permanent role based on performance.
Trial Period:1 month.
If you're ready to make an impact and grow your career in customer service, apply now! Submit yourupdated CVand acover letterexplaining why you're the perfect fit for this position.
Join us today where your skills will be valued, and your career will thrive!